Moving to Airtel-Vodafone

How do I become an Airtel-Vodafone customer?
You can subscribe to Airtel-Vodafone’s pay monthly or pay-as-you-go services by simply walking into our Airtel-Vodafone stores or one of the Airtel-Vodafone dealers. You could also call our Customer Care Centre by calling 07829 700121 (Jersey) or 07839 700121 (Guernsey).

Which documents are required if I want to buy a pre-paid / post-paid connection?
In order to comply with our company policy, you need to submit the following documents:

• Proof of address (one of the following)
• Utility bill;
• Bank statement; or
• Credit card statement.
  The above documents must be no more than three months old and must clearly show your home address details.
• Proof of identity (one of the following)
• A Jersey driving licence; or
• A passport.

Please note that photocopies of these documents will not be accepted unless they are certified by a bank, public notary or lawyer.

Your Airtel-Vodafone connection will normally be activated within 24 hours of receipt of the duly completed Customer Agreement Form.

What other value-added services are offered on my Airtel-Vodafone connection?
There are a number of advantages to subscribing to Airtel-Vodafone. The value-added services offered by Airtel-Vodafone will help you keep in constant touch anywhere, anytime. These services include:

• Call hold
• Call waiting
• Calling line ID presentation
• Calling line ID restriction
• Call forwarding
• Outgoing calls barring
• Incoming calls barring
• Short messaging service
• International roaming
• Voice mail
• Missed call alert
• Self-care
• Data