Can my calls be automatically diverted?
Yes, provided call diversion has been configured beforehand. You will need to activate and select the call diversion option in your handset to the desired fixed line, mobile or voice mailbox number. You have the choice of diverting:
• All incoming calls
• Incoming calls received when your connection is busy
• Incoming calls received when your mobile phone is not reachable or is switched off
• Incoming calls that are not answered
How are diverted/forwarded calls charged?
You will be billed for all outgoing airtime charges on all diverted calls, both to fixed line and GSM numbers. When roaming outside of Jersey or Guernsey, calls diverted will be charged at the network provider's call tariffs.
What are the alternatives to making/receiving calls whilst driving?
To avoid making /receiving calls whilst driving, Airtel-Vodafone customers can use any of the following services: voicemail, missed call alert or call divert
My mobile phone shows full strength but I can’t make a call. Why?
On some occasions, mobiles can receive signals from a number of surrounding mobile phone masts. To make a call, the mobile will try to use the best available signal from the network. There are a few possible explanations here.
1. You are picking up a weaker signal that’s bouncing off something else. The signal will bounce off many objects and can cause problems, like for example, the fading of the car radio signal.
2. In some elevated locations, the handset will be able to see a number of masts and these will interfere with the handset. High-rise buildings and hill tops can sometimes be a problem. Moving to a less elevated area, or the other side of a building may help.
3. Congestion may also cause this problem. This means that all the radio channels in the area are currently being used. Wait a few moments and try again.
4. In a building where granite has been used, the mobile signal strength and quality will be affected.