Transferring your files to a new phone

Setting up a new phone can be a daunting experience as you want to make sure you transfer your valuable data, such as photos, contacts, and music, from your old phone to your new phone. We've set up a handy step-by-step guide to help.

IMPORTANT: Before you start, it's best to make sure that you are connected to Wi-Fi and as you will be transferring large amounts of data.

Switching from an old iPhone to a new iPhone using iCloud

  1. Pick up your old iPhone
  2. Make sure your phone is fully charged. If not, plug it in
  3. Launch Settings from the Home screen
  4. Tap on iCloud
  5. Tap on Backup
  6. Tap on Back Up Now
  7. When the backup is done, turn off your old iPhone
  8. Take your SIM card out of your old iPhone and insert into your new iPhone. (If you don't have a new SIM card for your new phone)
  9. Turn on your new iPhone and slide to Set up
  10. Follow the directions to choose your language and set up your Wi-Fi connection
  11. Select Restore from iCloud backup
  12. Sign into your iCloud account using your Apple ID and tap
  13. Agree to the Terms and Conditions and Confirm
  14. Choose your recent backup from the list and enter your iCloud password if requested

Depending on how much data you have to re-download, including music and apps, it may take a while for the transfer to complete. After your back up has completed you still may need to download some of your previous apps from the Apple App Store. Make sure you stay on Wi-Fi until this is complete. 

You can also back up your data to iTunes on your computer and use this instead of iCloud.

Switching from an Android to an iPhone

Moving your photos, contacts, calendars, and accounts from your old Android to an iPhone is easier than ever with Apple's Move to iOS app. The app connects your old android and new iPhone together over Wi-Fi and transfers over all your data.

While Move to iOS app transfers a lot of your data, it doesn't transfer your apps (as they're not compatible), or your music. You will need to transfer your music to iTunes on your computer and then transfer to your new iPhone. Additionally, you can only transfer data from your Android to an iPhone running iOS 9 or higher, but this will be fine with your new iPhone 6s or 7.

  1. Set up your iPhone until you reach the screen titled Apps & Data
  2. Tap Move data from Android
  3. On your Android phone download and install the Move to iOS app for Android here
  4. Open the app once it has installed
  5. Tap Continue on both devices
  6. Tap Agree and then Next on your Android
  7. On your Android device, enter the 12-digit code displayed on the iPhone.

After entering the code, your Android phone will connect to your new iPhone over Wi-Fi to transfer the data. You can also transfer your Google Account info, Chrome, bookmarks, texts, contacts, and your photos and videos. Select everything you want to move over.

Once the transfer process is complete, tap on Continue Setting Up iPhone on your device and carry on setting up a new Apple ID or logging into your existing one.

Once the setup process is completed, you'll be prompted to log in to the account you transferred from your old Android device. Do that and you're good to go!

Switching from an old Android or iPhone to a new Android 

The easiest solution that works across all Android devices to back up your data using Google. Your own phone settings can back up your apps & data and Google Drive will back up contacts, calendar, photos & videos. However, if you want to back up your music you will need to do this on your computer or use Google Play Music.

Back up your apps and data

  1. Make sure your Google account is linked to your phone
  2. Go to Settings then Backup and reset
  3. Turn on both Back up my data and Automatic restore
  4. Your app data, phone settings and passwords will now be saved*
    *if you are transferring from an iPhone to an Android the Apps will not transfer as they are not compatible

Backing up your contacts and photos onto Google Drive

  1. Download and open the Google Drive app
  2. Tap Menu then Settings
  3. Tap Backup
  4. Select the items you want to backup 
  5. Tap Start Backup

‚ÄčTransferring your data to your new phone

Depending on your phone model you may be given the option to restore from Google on set-up. If not, you can sync your new phone with your Google account by simply signing in.

Alternatively, many phone manufacturers offer their own brand data transfer solutions. Click the links below to find out more.

Xperia Transfer

SmartSwitch Mobile

HTC Transfer Tool

LG Bridge
LG Backup (Sender)