General Service Terms and Conditions
Please find our latest terms and conditions below. It’s important that you are aware of these before you apply for any of the products or services they relate to. New terms and conditions published will supersede older versions.
General service terms and conditions of service
- Jersey - Price increase for applicable plans effective from April 2024
- Guernsey - Price increase for applicable plans effective from April 2024
- Privacy Policy
- Retention Policy
- Cookies Policy (Effective from 25thMay 2018)
- Legal Notice (Effective from 25th May 2018)
- Consumer Code of Practice with effect from Nov 2019
- Pay monthly general service terms and conditions
- Pay-as-you-go general terms and conditions (Effective from 25th May 2018)
- Jersey Fixed Line Data Service Terms and Conditions November 2021
- Fixed line Jersey Charges updated April 2024
- Guernsey Fixed Line Data Service Terms and Conditions November 2021
- Guernsey charges - Fixed Line Data Services November 2021
- Jersey Fixed Landline Service Terms and Conditions
- Guernsey Fixed Landline Service Terms and Conditions
- Network Outage Terms and Conditions
Product terms and conditions
- Pay monthly EU data roaming cap effective 20 July 2018
- Pay monthly product terms and conditions
- Pay-as-you-go product terms and conditions
- Promotional terms and conditions
Other terms and conditions, notices and explanations
- Scheduled Maintenance Notification 2022
- Fibre Broadband Guernsey - Battery Back Up Notice - April 2022
- Conditions of Sale
- Handset Finance – Cherry Godfrey Privacy and Data Policy
- Customer Service Charges
- Technical visit disclaimer
- Mobile Interconnect Wholesale Customer Notices 2022
- Mobile Number Portability Explained
- Pro Rata Billing Explained
If you have any queries regarding our terms and conditions or regulatory affairs, please email regulatory@airtel-vodafone.com.
